Refund policy

Return Window

Returns are accepted within 14 days of delivery. After that, the order is final.

Item Condition

Items must be sent back in the same condition they were shipped — unused, uncut, and in original packaging. If leather is cut, marked, or damaged after delivery, we cannot accommodate your return.

What You Can Return

Everything we sell is returnable unless the product description marks it as Final Sale. This currently includes scrap, swatches, clearance items, sale items, and custom projects. Should you have a problem with a final sale order, please contact our customer service team — we'll always look into mix-ups or weight disparities, but returns on these items will not be honored.

Restocking Fee

A 20% restocking fee applies to all returns, with a $10 minimum per order. This covers our original outbound shipping and the prepaid return label we provide. There is no separate shipping charge to you.

Return Shipping

We provide a prepaid return label once your return is approved through your account. Items sent back without first requesting a return will not be accepted.

Refunds

We will notify you once we've received and inspected your return. If approved, you can choose a refund to your original payment method or store credit. Refunds are processed within 5–10 business days of receipt — often sooner. Please remember it can take additional time for your bank or credit card company to post the refund.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged in transit, or you received the wrong item, contact us within 48 hours of delivery at contact@tannerynyc.com with photos. We'll evaluate the issue and make it right — free return, full refund, no restocking fee. After the 48-hour window, claims are treated as a standard return and the restocking fee applies.

A Note on Natural Leather Variation

Leather is a natural material. Every hide carries grain shifts, tone variation, range marks, healed scars, and minor surface character. This is not damage — it is the nature of real leather. Pre-cut dimensions carry a slight tolerance, and color may shift subtly between dye lots. None of this is grounds for return. If you need to confirm exact tone or finish, we recommend ordering a swatch first.

How to Start a Return

Log into your TanneryNYC account, open your order, and click "Return items." Select what you're sending back, choose a reason, and submit. We'll review your request and email a prepaid return label within one business day.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it — unused, uncut, and in original packaging.

Return Address

Returns should be sent to:

TanneryNYC
131 West 35th Street, 14th Floor
New York, NY 10001

Feel free to reach out with any questions at contact@tannerynyc.com — a real person will write back.